At Steuben Glass LLC (“Steuben Glass”), we value our customers and firmly believe in your privacy and the security of your personal information. We are committed to using any information you give us in a responsible manner. The information we collect about you in our Steuben Glass stores and on our web site, is in an effort to improve your shopping experience and to communicate with you about our products, promotions and services. You’re very important to us and we want to provide you with a safe and secure online experience. Neither your name nor any other personal information is sold or shared with any other non-affiliated company or agency. [Under certain circumstances, we may share your information with business partners that assist this site function and help in fulfilling your order. Additionally, we sometimes share names with other established companies that may have products of interest to you. If you do not want us to share your name with these companies, or if you would like your name removed from our mailing list, please call or write. ] This Privacy Policy covers only information collected at this web site, and does not cover any information collected offline or collected at our stores.

This Privacy Statement describes what, how and why we collect your information and when we use your information, and gives you choices as to how we use it. We suggest that you review this Privacy Statement periodically as we may update it from time to time. You can tell if the policy has changed by checking the revision date that appears on this policy.

Every time you visit our website, we automatically collect your Internet service provider's address, the Web page from which you came, and a record of your activity on our site. When you purchase from Steuben or request a catalog (if any), we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to process your order or send you the catalog. We also collect the information you provide to us when you register for "My Account", participate in a contest or sweepstakes promotion, fill out a survey or questionnaire, or contact us (for example via email). If you choose to fill in the additional requested information in My Account, then you are also authorizing Steuben to store such information until such time you decide to change or delete such additional information. By doing so, although your information will still be stored with us, the information will not be accessible to anyone else from that computer.

The information we collect is used for various purposes: it allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable; it enables us to provide the services you request; to process your purchases and confirm your orders; to customize the content and layout of our pages; to notify you about updates to our websites and products; to improve our customer service; to provide you with marketing information; and to communicate with you by email, phone, or other means. The information you supply to us is added to our customer database. You may receive periodic mailings or telephone calls from us about new products and services, discounts, special promotions or upcoming events. If you do not want to receive such mailings or telephone calls from us, please contact us.

We periodically send you emails about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, please contact us, or click the "opt-out" link on any promotional email you receive from us. Please allow at least 10 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request. Please note: In order to process your purchases we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.

Service Providers: In some instances, we may use third party companies to help us provide our products and services to you, to assist us in managing customer information, to fulfill promotions and to communicate with you. Some of these companies may be given access to some or all of the information you provide to us, and some may use cookies on our behalf. These companies are contractually-restricted from using your information in any manner other than in helping us to provide you with the products and services available from Steuben Glass. Additionally, we sometimes share names with other established companies that may have products of interest to you. If you do not want us to share your name with these companies, or if you would like your name removed from our mailing list, please call or write.

Government Agencies: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.

Links to Other Sites: While visiting our web site, you may link to sites operated by our affiliated companies, business partners or other third parties. This does not mean that we are endorsing their sites. We do not make any representatives or warranties about any web site you may access through Steuben. Our privacy practices may differ from those other sites. Please make certain that you understand the other site’s privacy policy before providing personal information.

Steuben uses cookies to enable us to quickly retrieve specific information from you regarding your previous visits and to recall features that you may have customized on your browser. The use of cookies provides you a convenient time saving feature.

Steuben also uses pixel tags, which are tiny graphic images, on our emails. Pixel tags assist us in analyzing our customers’ online behavior and measure the effectiveness or our website and advertising.

Steuben goes to great lengths in keeping your financial information private and safe. We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you so you can feel comfortable and secure when shopping. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use every reasonable means to ensure the security of information you transmit to Steuben, we cannot guarantee that such information will not be intercepted by third parties. We will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law. Please note, however, that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

Once you place your order online, you will receive a confirmation email along with a Fed Ex tracking number. Depending on which shipping method you select, you will be able to track your order online to ensure that it arrives on time. Next Day Air, 2nd Day Air, and 3 Day Select are available shipping options.

Steuben does not seek to solicit information from anyone under the age of thirteen (a "Child"). If a Child submits information to us and we know that the person submitting the information is a Child, we will not use it for any purpose. We will delete the information as soon as we discover it and we will not disclose it to third parties. Our online contests or sweepstakes are restricted to entrants who are at least 18 years old.

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Steuben Glass LLC, ATTN: Customer Service, One Steuben Way, Corning, NY 14830-2265, or call us at 1.800.STEUBEN (1.800.783.8236). Please allow 30 days for a response.

Feel free to contact us for any reason, including a request to be added to or taken off a list, or if you have any questions or concerns, at: Steuben Glass LLC, ATTN: Customer Service, One Steuben Way, Corning, NY 14830-2265, or call us at 1.800.STEUBEN (1.800.783.8236). (Please note: When you contact us, please provide your name and address exactly as it appears on correspondence you have received from us.)

Periodically, we may use the information you provide us for new, unanticipated uses not previously addressed in our Privacy Statement. If our information practices change at some time in the future we will post the policy changes on the privacy page of our website to notify you of these changes. You should check our website periodically for more information on how we use the data we collect. If there is a material change in the manner we use data that we collect, we will update this Privacy Statement to reflect these changes.