Shipping

We strive to ship your order as quickly as possible, usually within 48 hours of receipt (excludes weekends and holidays). Shipments are made using the method you choose during Order Checkout. Please specify special shipping instructions in the order instructions box on the order form. This is also where you would enter a different shipping method if your carrier of choice does not appear as one of the selections.

All Steuben items are securely cushioned and elegantly packaged in our signature flannel bag and gray box, suitable for gift giving. On request, your sales consultant will be happy to enclose a hand-written accompanying message.

Standard shipping costs are determined by your order value:

DOMESTIC SHIPPING RATES

Standard Shipping

Delivery in 5-8 Business Days

Order Total Shipping Cost
$0 - 99.99 Free*
$100 - 499.99 Free*
$500 + Free
Express Shipping

Delivery in 2-4 Business Days

Order Total Shipping Cost
$0 - 99.99 $19.95
$100 - 499.99 $34.95
$500 + $49.95
Overnight

Please contact us at 1-800-STEUBEN (1-800-783-8236).

 

*FREE DOMESTIC SHIPPING ON ALL ORDERS NOW THROUGH DECEMBER 15, 2019

We do not ship COD. Shipments to a PO Box must go USPS. 

Note: We assure all customers that we inspect all items thoroughly before they leave our premises. Our staff is trained to carefully pack your items in the appropriate manner to ensure a safe arrival. If your package has arrived and is not to your satisfaction, please contact customer service at 1-800-723-9156.

DAMAGE IN SHIPMENT

Steuben takes every precaution to ensure that all orders arrive safely. However, should damage occur in transit, please retain the package and its entirety including all packaging materials and broken glass and call 1-800-STEUBEN (1-800-783-8236) within 5 days of delivery. A Steuben sales consultant will arrange for an inspection by the carrier.

INTERNATIONAL CUSTOMERS

We cannot guarantee shipping prices with international shipments. If the estimated shipping charged on your order needs to be revised, a sales representative will email you with the shipping rate. You will be asked to confirm this charge before your order is processed. Steuben does not take responsibility for duties or related charges that may occur with international shipments.

Estimated Standard Shipping
Order Total Shipping Cost
$0 - 99.99 $29.95
$100 - 199.99 $38.95
$200 - 399.99 $45.95
$400 - 699.99 $51.95
$700 - 999.99 $65.95
$1000 + $85.95
Estimated Express Shipping
Order Total Shipping Cost
$0 - 99.99 $49.95
$100 - 199.99 $58.95
$200 - 399.99 $65.95
$400 - 699.99 $71.95
$700 - 999.99 $85.95
$1000 + $105.95